Privacy Policy

1. Introduction

Signudit ("we," "our," or "us") operates the signudit.qzz.io website and the Signudit AI voice agent platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you use Google OAuth, we receive basic profile information.

Billing Information

Payment processing is handled by Stripe. We do not store credit card information on our servers.

Call Data

When your AI agent handles calls, we may store call transcripts, summaries, caller phone numbers, call duration, action logs, and recordings (if enabled by you).

Knowledge Base Content

Content you upload to train your AI agent is processed and stored to enable responses during calls.

3. How We Use Your Information

• Provide and maintain the AI voice agent service
• Process calls, SMS, and appointment bookings
• Process payments and manage your credit balance
• Send service notifications
• Improve service quality
• Comply with legal obligations

4. Data Security

All audio streams are encrypted in transit using TLS/WSS. Call recordings and knowledge base content are encrypted at rest. We use JWT-based authentication and Twilio request validation.

5. Data Retention and Deletion

You can configure automatic deletion or delete call records manually. You may delete your entire account upon request. We support GDPR-compliant data export and deletion.

6. Cookies and Analytics

We use Google Analytics and essential cookies for authentication. We do not use advertising cookies.

7. Your Rights

You may access, correct, or delete your personal data at any time. Contact us at support@signudit.qzz.io for requests.